To make it easier for you to budget in the assistance you need, I have several pricing options available with my Monthly Support Plan. Please request a consultation and fill out the client questionnaire to get started. If you check out my services page you can can see approximate time for most task items to help you get a feel for the package you need.
Fees are based on the package you select. Pay As You Go are billed weekly at $125 per hour; Pre Paid Blocks are billed at $100 per hour; Retainer packages are billed at $85 per hour and are auto billed the 1st of each month.
Once you are ready to start working with me you can sign the Retainer Agreement.
Please note that all time spent on your project is billable, this includes: phone calls, e-mail correspondence, implementation, project management, organization or any other activity that needs done to ensure your task is completed to your satisfaction. Also, any expenses incurred will also be billable to your account, including: WordPress templates, stock photography, hosting charges, etc. If I have to incur a cost to perform your work, it will be billed to you as needed. All expenses will be approved by you before purchase.
Terms of Service. All plans are payable in advance. Monthly plans may be upgraded or downgraded from month to month (just let me know so I can adjust your bill). Additional hours will be billed at the same rate and notification will be given before an overage on hours occurs. You are encouraged to use your designated hours each month as they do not roll from month to month. As a courtesy, if you are well below your package hours they will roll to the next month, though you are advised to downgrade your package so as to use up those hours as they will not roll over a second time. We accept the following payment methods: PayPal, IPN (Intuit Payment Networks) and check. Work will commence once payment is received.
Normal business hours are Monday thru Friday 10:00 am – 6:00 pm and Saturday BY APPOINTMENT ONLY from 10:00 am – 2:00 pm, EST. We are closed on Sunday and most major US Holidays.
To make correspondence easier between us, as well as allowing you (my client) to view all open tasks and the time spent) we are using Intervals Project Management system for tracking all open jobs & time, you can submit a new task or check the status on an existing task by logging into the system with your username & password. You can also send in tasks to the system via email, just send them to email@example.com or submit a task on the Work With Us page – be sure that you provide as much detail as possible when submitting a task, that way your job is completed accurately without delay. Also, make sure to submit one task per email.
Jobs submitted using our project management system are acknowledged within 12 hours (Monday thru Friday) and most single tasks can be completed in 24 to 48 hours, during normal business hours. Please make sure when submitting multiple tasks that you prioritize them so we can ensure that your highest priority tasks are completed first. All work that is considered URGENT (meaning it needs completed within 24 hours) will incur a $37 rush fee in addition to regular fees.